Frequently Asked Questions
Q. I have a problem with my order. How can I find out the status? [top]
A. If you have a question or concern regarding an order for a Roost Books book, you may contact our customer service department by phone at (866) 401-1713 or by e-mail: customerservice [at] roostbooks.com.
Q. I am a bookseller or wholesaler outside the U.S. How do I purchase Roost Books for resale? [top]
A. To place an international order, please contact Random House International Sales at internationalsales [at] randomhouse.com.
Q. I'm someone from the media who needs to reach an author for an interview, or otherwise speak to a publicist. [top]
A. Our publicity department is happy to try to connect you with authors, pending their availability and schedules. Please submit your request to spomije [at] roostbooks.com, and our publicist will forward your request and give you an answer as soon as possible. You may also call (617) 424-0030, ext. 232, but only for strict deadlines, please.
Q. I need a review copy of one of your books. [top]
A. If you need a book for publicity purposes (print, broadcast, or electronic media), please fax your request on letterhead to (617) 236-1563, or e-mail publicity [at] roostbooks.com. (If we have never sent your publication a review copy before, we will likely request a sample issue.)
Q. I would like to request a desk or examination copy. [top]
A. If you are an instructor and are considering using a Roost Books book for a class, please make your request for a desk or exam copy directly to our distributor Random House at www.randomhouse.com/acmart/?view=requests.
Q. I work for a foreign publisher, and I'm interested in reviewing some of your books for foreign rights. [top]
A. All permissions and foreign rights requests must be made in writing. Please fax your request on letterhead to (617) 236-1563, or e-mail permissions [at] shambhala.com. For more information, you can also check our Rights and Permissions page.
Q. Do you sell prints of artwork found in Roost Books titles? [top]
A. We do not sell prints of the art that appears on our covers, bookmarks, or other materials. If there is an institute or museum listed in the art credit, you may try contacting them.
Q. Does Roost Books hire freelance workers? [top]
A. We do not employ freelance readers. If you have extensive experience copyediting or proofreading in Roost Books' subject areas, please send your résumé to:
300 Massachusetts Avenue
Boston, MA 02115
For more information, please see our Employment page.